At a Glance
- Service: Family, cosmetic, and implant dentistry for children and adults
- Serving: Loganville on both the Gwinnett and Walton sides, Bay Creek, and the Highway 20 corridor
- Office hours: Mon-Tue 8:00 AM - 5:00 PM | Wed 7:00 AM - 3:00 PM | Thu 8:00 AM - 4:00 PM | Fri 8:00 AM - 1:00 PM (one Friday per month)
- New patients: Yes, currently accepting
- Why patients choose us: Family-owned and serving Gwinnett since 1982
Most dental websites tell you how caring they are. Few tell you what actually happens once you sit in the chair. Here is the process at Heritage Family Dentistry, step by step, exactly as a Loganville patient experiences it after the drive up Highway 20 past Bay Creek Park. No mystery, no fine print.
Step 1: The Comprehensive Exam
Your first visit starts with records. A team member takes digital X-rays, which use a fraction of the radiation of older film systems, plus photographs of your teeth and gums. Dr. Erin Pickwick then performs the clinical exam. She checks each tooth for decay and cracks, measures gum pockets to screen for periodontal disease, evaluates your bite, and completes an oral cancer screening of your tongue, cheeks, and throat.
This stage is diagnosis, not treatment. Nothing gets drilled, pulled, or numbed. The exam exists to answer one question accurately: what is the true condition of your mouth? Uninsured patients pay a flat $159 for this full workup, X-rays included. Insured patients can request a complimentary benefits check by phone first, so the exam itself arrives with no billing mystery.
Step 2: A Plan You Can Read and Question
Dr. Pickwick walks you through the images on screen and shows you what she sees, in plain English. If your mouth is healthy, the plan is a cleaning and a six-month recall, and that is the whole conversation. If you need work, each recommended procedure appears in writing with its cost, your estimated insurance portion, and the order it should happen in.
You can question anything. Why this crown instead of a filling? What happens if I wait a year? Honest answers are the house policy, including the times when waiting is genuinely fine.
Gum findings get the same plain treatment. If the exam shows early gingivitis, you hear that a thorough cleaning and better home care usually reverse it. If pocket depths point to periodontitis, the plan starts with a deeper cleaning called scaling and root planing, and you learn the recall schedule that keeps it controlled. No scare tactics, just the staging and the plan that matches it.
Step 3: Treatment, and What Recovery Feels Like
Treatment appointments follow a steady rhythm. Numbing comes first and gets time to work fully. The team narrates each step so nothing startles you, and you can raise a hand to pause at any point. We offer sedation for longer procedures or nervous patients.
Afterward, expect numbness for a few hours and mild soreness for a day or two with most fillings and crowns. Implant placement involves a longer healing window while the post fuses with your jawbone. You leave every appointment with written aftercare instructions and a phone number that reaches a human if something feels wrong.
The Dentist Running This Process

A methodical system reflects methodical training. Dr. Erin Pickwick earned her DMD from the Medical College of Georgia in 2010, then sharpened her diagnostic discipline through a hospital-based residency at the University of Alabama and the Birmingham VA Medical Center, settings where missed findings carry real consequences. She has practiced in Gwinnett ever since, completes continuing education every year to keep her methods current, and runs the office her mother founded in 1982. The three-step process on this page is not marketing copy. It is how she was trained to work.
The Drive from Loganville
From the Highway 78 intersection in Loganville, head north on Highway 20 toward Grayson. You pass through downtown Grayson, and the office sits at 2023 Grayson Hwy, Suite 203, just on the Lawrenceville side of town. Patients out toward Bay Creek Park connect to Highway 20 and make the same straight run, with no highway merges and no Snellville retail traffic anywhere on the route. Call (678) 336-1983 to start with Step 1.
Who This Process Fits
This methodical approach suits patients who want to understand their care: engineers, nurses, skeptics, anyone burned before by surprise bills or rushed treatment. Families on both the Gwinnett and Walton sides of Loganville use us as one dental home for kids, parents, and grandparents.
It fits poorly if you want treatment crammed into the diagnostic visit no matter what, or if you carry an HMO plan, since we work with PPO insurance and our own membership plan for the uninsured.
One exception to the no-same-day rule: genuine emergencies. A cracked tooth from a Bay Creek baseball game or a toothache that kept you up all night gets a same-day appointment, and treatment that relieves pain happens immediately. The methodical process resumes once you are out of pain.
Learn More About Our Grayson General & Family Dental Services
Loganville Patient Questions
I live on the Walton County side of Loganville. Does anything change with insurance or records?
A: No. PPO networks follow your plan, not your county line, so coverage works the same from either side of town. We accept all PPO plans and hold in-network status with Aetna PPO, Cigna PPO, and United Concordia PPO.
I commute into Atlanta on Highway 78 every weekday. When can I realistically get in?
A: Wednesday opens at 7:00 AM, which fits ahead of a late-start commute, and Monday and Tuesday run to 5:00 PM. One Friday each month the office sees patients from 8:00 AM to 1:00 PM, a popular slot for commuters who bank a half-day.
My kids play ball at Bay Creek Park. What do we do if a tooth gets knocked out at a game?
A: Find the tooth, hold it by the crown rather than the root, and keep it moist in milk or saliva. Then call us immediately at (678) 336-1983, because a tooth replanted within the hour has the best odds. We hold same-day emergency slots for exactly this call.
Is there a full-service dentist in Loganville proper, or is the run up Highway 20 my best move?
A: Loganville has dental offices, so the honest answer is that you choose based on fit rather than pure distance. Families who want a privately owned practice with implants, Invisalign, and sedation under one roof make the short drive up Highway 20, and the diagnostic process on this page is the reason most of them stay.
I work from home in Loganville. Are midday appointments realistic, or does everything book at the edges?
A: Midday is usually the easiest window to get. Commuters compete for the 7:00 AM Wednesday slots and the late-afternoon Monday and Tuesday times, which leaves late morning and early afternoon open for flexible schedules. Mention you work from home and the scheduler will find you a quiet gap.
Heritage Family Dentistry
2023 Grayson Hwy, Suite 203, Grayson, GA 30017
(678) 336-1983
https://graysonheritagedental.com/areas-we-serve/dentist-in-loganville/
Have a question? We have answers.
New Patient Specials
New Patient Comprehensive Dental Exam
$159
No insurance? We offer a $159 Comprehensive New Patient Exam and X-Rays.
New patients only. Cannot be combined with insurance.
No Insurance?
The Heritage Family Dentistry Membership Plan
With our membership plan, you can receive the quality care you need at a discounted price. Both monthly and annual payment plans are available.
Cannot be combined with insurance.
Our Grayson Dental Practice Location
Office Hours:
Monday - Tuesday: 8:00 AM - 5:00 PM
Wednesday: 7:00 AM - 3:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 1:00 PM
(one Friday per month)
Saturday: Closed
Sunday: Closed