At a Glance
- Service: Emergency dental care including toothache relief, knocked-out tooth replantation, cracked and broken tooth repair, abscess treatment, lost filling and crown replacement
- Serving: Dacula, Hamilton Mill, Mulberry, and the Highway 316 corridor
- Office hours: Mon-Tue 8:00 AM - 5:00 PM | Wed 7:00 AM - 3:00 PM | Thu 8:00 AM - 4:00 PM | Fri 8:00 AM - 1:00 PM (one Friday per month)
- New patients: Yes, including emergency-only patients from other practices
- Why patients choose us: Same-day emergency slots preserved every business day for patients driving in from Highway 316 and Hamilton Mill
A dental emergency does not respect your calendar. A cracked molar over dinner in Hamilton Mill, an abscess that woke you at 2 AM, a knocked-out tooth from a soccer game at Mulberry Park. You need care within hours, not next Tuesday. Heritage Family Dentistry keeps same-day slots open every business day for patients driving in from Dacula, Hamilton Mill, and Mulberry, so a phone call before 4 PM usually gets you seen the same afternoon. The office sits on Grayson Highway, a straight run south through Lawrenceville from anywhere in Dacula. Call (678) 336-1983 first. The front desk triages symptoms by phone before you leave the house, so we are prepared the moment you walk in.
What Counts as a Dental Emergency
Dental emergencies fall into two categories. The first is pain: a throbbing toothache, sensitivity that stops you from eating, or an ache that has not calmed with over-the-counter medication after 24 hours. The second is trauma or damage: a knocked-out tooth (called avulsion in dentistry), a chipped or fractured tooth showing pink or red at the break, a lost crown or filling with a sharp edge, or facial swelling near the jaw. Bleeding from the gums that will not stop after 15 minutes of gauze pressure also qualifies. Fever combined with dental pain often signals an abscess, and abscesses that reach the bloodstream become medical emergencies rather than dental ones.
Some situations require a hospital emergency room rather than a dental office. Difficulty breathing or swallowing, high fever with facial swelling that affects vision, uncontrolled bleeding, or head trauma to the jaw itself. Those go to Northside Hospital Gwinnett or Piedmont Eastside Medical Center, and dental follow-up happens with us afterward. If you are unsure which category you are in, call and describe your symptoms. We would rather triage 20 non-emergencies than miss the one that needed us.
Same-Day Access from Dacula, Hamilton Mill, and Mulberry
Same-day availability comes from how we hold the schedule, not from luck. Every business day, the office reserves a block of unscheduled time called an emergency window that never gets booked in advance. When a Dacula patient calls at 10 AM with a broken molar, the call goes into that window. Wednesday hours start at 7 AM, so an emergency that woke you at 3 AM can often be seen before your morning meeting starts. Monday and Tuesday run to 5 PM. Thursday closes at 4 PM. One Friday each month the office opens 8 AM to 1 PM; call to check which Friday.
For patients driving in from Hamilton Mill or the newer subdivisions filling in along Highway 316, the drive to our door runs straight south: Dacula Road to Lawrenceville, then Grayson Highway toward Grayson. No highway merges, no downtown Snellville retail crawl. From Mulberry, the same route applies with a slightly shorter start. If you have young kids at home, mention it when you call and we work the appointment around childcare rather than forcing you to bring them into the operatory. Same-day emergency care requires walking in with a plan, and the plan starts with the phone call.
What to Do Right Now Before You Arrive
The first minutes after a dental emergency often decide the outcome. A few specific steps make a real difference before you leave the house.
For a toothache: rinse with warm salt water, one teaspoon of salt dissolved in a glass of warm water. Floss gently to dislodge trapped food. Take ibuprofen if your medical history allows it. Never place aspirin directly against the tooth or gum tissue; it causes chemical burns on contact. A cold compress against the outside of your cheek helps reduce swelling.
For a knocked-out permanent tooth: this one runs on a clock. Hold the tooth by the crown (the white chewing part), never by the root. Rinse briefly with milk or saliva if it is dirty. Skip tap water, since chlorine damages the root cells needed for replantation. Store the tooth in milk, in a container of your own saliva, or in a Save-a-Tooth kit from any pharmacy. Get to our office within an hour if you can. Replantation success drops steeply after 60 minutes.
For a chipped or fractured tooth: rinse with warm water, save any fragments in a container of milk, and cover any sharp edges with orthodontic wax, sugar-free gum, or a small piece of gauze so you do not cut your tongue on the drive.
For a lost filling or crown: keep the crown if you have it. Cover the exposed cavity with sugar-free gum or over-the-counter temporary dental cement from any pharmacy. This protects the tooth until you arrive.
The First 30 Minutes After You Arrive
Walk in and tell the front desk what happened. They hear these stories in fragmented sentences all the time; do not worry about how well you describe it. They pull your chart if you are a returning patient or start a quick new patient record, take basic vitals, and move you into an operatory.
An assistant takes a focused digital X-ray of the involved area, usually one or two targeted images rather than a full-mouth series. Dr. Pickwick examines the specific tooth or tissue causing the problem and reviews the X-ray with you on a screen. Within 20 to 30 minutes of walking in, you have a diagnosis and a treatment plan in plain language.
If the immediate need is pain relief, numbing happens first. If infection is involved, antibiotics get prescribed and treatment gets scheduled to follow once the swelling reduces. Dental infection makes anesthesia less effective, so waiting a day or two often produces a better outcome for definitive treatment. If the tooth needs immediate repair (a temporary crown, a splint for a loosened tooth, a filling to seal an exposed nerve), treatment happens the same visit when possible. You leave with written aftercare, prescriptions called into your preferred pharmacy, and any follow-up visits already scheduled.
Meet Your Emergency Dentist

The dentist you see is Dr. Erin Pickwick. She earned her DMD at the Medical College of Georgia in 2010 and completed a hospital-based residency through the University of Alabama and the Birmingham VA Medical Center, where emergency and trauma cases were part of the daily workload. Since finishing residency she has practiced continuously in Gwinnett, and long-time Heritage Family Dentistry patients know her by name. Many started as her mother Dr. Kathy Huber's patients before Dr. Huber retired.
What that continuity means during an emergency: your chart, your dental history, and the dentist making decisions about your care are all in the same office. She knows what you are allergic to, what medications you take, what past dental work sits in your mouth. That context makes emergency care faster and safer. She is a former president of the Georgia Academy of General Dentistry and volunteers with Georgia Missions of Mercy.
Driving from Dacula to Emergency Care
From Dacula, take Dacula Road south into Lawrenceville, then pick up Grayson Highway (Highway 20) southeast toward Grayson. The office sits at 2023 Grayson Hwy, Suite 203, on the Lawrenceville side of downtown Grayson, so from your direction you arrive before reaching downtown. Hamilton Mill and Mulberry patients drop south through Lawrenceville the same way. If you are carrying a knocked-out tooth or bleeding heavily, have a passenger drive you if you can, and call (678) 336-1983 from the car so the front desk prepares for you before you walk in.
Learn More About Our Grayson General & Family Dental Services
Dacula Patient Questions
How fast can I get from Hamilton Mill to your office in a dental emergency?
A: The drive is straightforward: Dacula Road south through Lawrenceville, then Grayson Highway toward Grayson. Actual times depend on Highway 316 traffic. Call ahead so we prepare for you the moment you walk in rather than starting intake from scratch. [Typical drive time: client to confirm before publishing.]
Do you take walk-ins from Dacula, or do I need to call first?
A: Call first, always. It costs nothing and saves you a trip if we are already booked to capacity that day. A two-minute call lets the front desk triage your symptoms, assign the right emergency slot, and route you to the ER instead if what you describe is not a dental issue. Walking in without calling risks a long wait or being turned away.
My regular Hamilton Mill dentist is closed for the weekend. Can I see you Monday as a one-time emergency patient?
A: Yes, we see emergency-only patients regularly, even those with an established relationship elsewhere. The visit covers the emergency itself, and we send records to your regular dentist afterward so continuity of care stays intact. There is no obligation to switch practices.
What if the emergency happens after your Thursday closing at 4:00 PM?
A: Leave a voicemail describing your symptoms, then call your regular dentist's after-hours line if you have one. For severe swelling, uncontrolled bleeding, difficulty breathing or swallowing, or any dental issue with high fever, go directly to Northside Hospital Gwinnett or Piedmont Eastside rather than waiting. We follow up the next business morning to schedule appropriate treatment.
If I need multiple appointments to finish emergency treatment, can you fit both in the same week?
A: Almost always, yes. Emergency treatment often runs in stages: initial pain relief and antibiotics on day one, definitive treatment (root canal, extraction, crown) on day two or three once swelling has resolved. We schedule both appointments during your first visit so you leave with the whole plan in hand.
Heritage Family Dentistry
2023 Grayson Hwy, Suite 203, Grayson, GA 30017
(678) 336-1983
Have a question? We have answers.
New Patient Specials
New Patient Comprehensive Dental Exam
$159
No insurance? We offer a $159 Comprehensive New Patient Exam and X-Rays.
New patients only. Cannot be combined with insurance.
No Insurance?
The Heritage Family Dentistry Membership Plan
With our membership plan, you can receive the quality care you need at a discounted price. Both monthly and annual payment plans are available.
Cannot be combined with insurance.
Our Grayson Dental Practice Location
Office Hours:
Monday - Tuesday: 8:00 AM - 5:00 PM
Wednesday: 7:00 AM - 3:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 1:00 PM
(one Friday per month)
Saturday: Closed
Sunday: Closed