At a Glance
- Service: Emergency dental care including toothache relief, knocked-out tooth replantation, cracked and broken tooth repair, abscess treatment, lost filling and crown replacement
- Serving: Centerville, Rosebud, and households along the Centerville Highway (124) corridor
- Office hours: Mon-Tue 8:00 AM - 5:00 PM | Wed 7:00 AM - 3:00 PM | Thu 8:00 AM - 4:00 PM | Fri 8:00 AM - 1:00 PM (one Friday per month)
- New patients: Yes, including emergency-only patients from other practices
- Why patients choose us: Honest triage by phone. We tell you when it's same-day, when tomorrow works, and when the ER is the right call
The hardest question a dental emergency presents is often the first one: is this really an emergency? A cracked tooth without pain, a lost filling that does not hurt, gums that bleed a little after flossing. These might or might not need same-day care, and the honest answer sometimes surprises callers. Heritage Family Dentistry triages Centerville callers directly by phone so nobody drives to Grayson for a problem that can wait until Tuesday, and nobody sits at home in denial about a problem that needed us yesterday. Call (678) 336-1983 and describe what you are feeling.
Is This Actually a Dental Emergency?
A useful mental test: is the symptom disrupting your sleep, your eating, or your ability to function normally? Is bleeding, swelling, or fever involved? Did a specific event just happen that broke or knocked out a tooth? Yes to any of these usually indicates same-day care. If the answer to all four is no, the situation may be a routine appointment rather than an emergency.
A call to the front desk costs nothing and provides an honest answer. We would rather field 20 non-emergency questions and confirm nothing is urgent than have one patient sit at home with a spreading infection because they were not sure if it counted. Our triage is not a screening to gatekeep the schedule. It is a service that saves you a drive when a drive is not needed and gets you seen fast when it is.
When to Come In Immediately
Come in the same day for: severe toothache that has not calmed with over-the-counter medication after 24 hours; knocked-out permanent teeth (call from the car, since replantation odds fall sharply after 60 minutes); chipped or fractured teeth exposing internal pink or red tissue; abscess with facial swelling; lost crown or filling with sharp edges cutting the tongue or cheek; and dental trauma from sports or falls that loosened but did not fully dislodge a tooth.
In Centerville, some households on well water occasionally ask if tooth pain traces to their water source. It does not, but the concern is a fair one and worth mentioning to Dr. Pickwick during the exam so she can factor prevention into the follow-up plan.
Trauma from youth sports at nearby fields, from bicycle crashes on residential streets, and from falls at home all count as emergencies for the purpose of same-day scheduling. The specific mechanism of injury matters less than the resulting damage. A tooth loosened by a soccer ball and a tooth loosened by tripping in the driveway both need the same evaluation on the same day.
When It Can Wait Until Tomorrow
Situations that usually can wait 24 hours: mild toothache that responds to over-the-counter medication; small chip in a tooth without pain or sharp edges; a filling that fell out with no pain and no sharp edges (cover with sugar-free gum); minor sensitivity that started recently; gums that bleed lightly after flossing, which may be gingivitis, treatable but not urgent.
Even these get scheduled quickly, usually the next business day, because untreated issues escalate. But they do not require rearranging your day, and the front desk will say so honestly if that is what your symptoms warrant. Waiting a day for a problem that is genuinely non-urgent costs you nothing. Waiting a day for a spreading infection can cost you the tooth.
When You Should Go to the ER Instead of a Dentist
Some situations belong at Northside Hospital Gwinnett or Piedmont Eastside Medical Center rather than at a dental office. Any dental issue accompanied by difficulty breathing or swallowing goes to the ER, because airway compromise can escalate fast. Facial swelling that affects your vision, changes the shape of your face significantly, or spreads toward your neck also goes to the ER. Those signal spreading infection.
High fever combined with dental pain, especially if you feel systemically unwell, points to bloodstream infection risk. Uncontrollable bleeding, head trauma from an accident, or a suspected broken jaw all belong at the hospital first. Once the medical piece is stable, dental follow-up happens with us. Our front desk will tell you honestly if you describe symptoms that belong at the ER rather than at our chair.
A short list of specific triggers that should send you to the hospital rather than a dental office: swelling that closes one eye or spreads below the jaw line, temperature above 101 F alongside dental pain, difficulty opening your mouth wide enough to swallow saliva, sudden change in voice or drooling due to swelling, and any tooth injury from a car accident or fall serious enough that you also hit your head. In each of those situations, hospital care handles the medical piece first and the tooth becomes secondary. Getting the sequence right is the whole point of a phone triage.
What Happens When You Arrive
For patients who do need same-day dental care, arrival at our Grayson office works like this. The front desk pulls or starts your chart, takes basic vitals, and moves you into an operatory within a few minutes. An assistant takes a focused digital X-ray of the affected area. Dr. Pickwick examines the involved tooth or tissue, reviews the X-ray on a screen with you, and delivers a diagnosis in plain language.
A written treatment plan and cost breakdown follow, and treatment starts if you agree to proceed. Same-day treatment resolves many emergencies. Some require staged treatment across multiple visits, and follow-up appointments get scheduled before you leave, so you never have to call back to figure out the next step.
For emergency-only patients who plan to return to their regular dentist afterward, we send treatment records over so continuity of care stays intact. No pressure to switch practices. If you decide later that you want to become a full patient, that path is open too.
Meet Your Emergency Dentist

Dr. Erin Pickwick has practiced dentistry in Gwinnett for 15+ years, all of them at the Grayson office her mother Dr. Kathy Huber founded in 1982. That continuity matters specifically for emergency care because many Centerville and Rosebud-area families have used the same practice for decades. Your chart holds your dental history back through childhood in some cases, and the dentist making decisions in an emergency has more context than a new provider would.
She earned her DMD at the Medical College of Georgia and completed a hospital-based residency through the University of Alabama and the Birmingham VA Medical Center. Both training environments where emergency and trauma cases were part of the daily workload. She is a former president of the Georgia Academy of General Dentistry and volunteers with Georgia Missions of Mercy.
Getting to Us from Centerville
From the Centerville Highway (124) area, head north via Rosebud Road toward Grayson, then pick up Grayson Highway toward Lawrenceville. The office sits at 2023 Grayson Hwy, Suite 203, a route that skips the Snellville retail corridor entirely. Households closer to the Snellville line can run Grayson Parkway instead and arrive from the opposite direction. If pain or trauma makes driving unsafe, ask a family member to drive you. Call (678) 336-1983 from the car so we are ready the moment you walk in.
Learn More About Our Grayson General & Family Dental Services
Centerville Patient Questions
My tooth is aching but not throbbing. Is that a real dental emergency?
A: Possibly. Mild aches sometimes resolve on their own, and sometimes signal the start of a nerve or infection issue. If the ache has lasted more than 24 hours or is interfering with eating or sleeping, treat it as an emergency and call. If it just started and is not disrupting daily activities, next-day scheduling is usually appropriate.
My teenager cracked a molar on a chicken bone last night. Is that an emergency or can it wait?
A: Depends on symptoms. Cracks with visible pink or red at the fracture line usually reach the nerve and need same-day care. Cracks without pain or visible nerve exposure often can wait 24 to 48 hours, but book quickly because chewing on a cracked tooth can drive the crack deeper. Call and describe what you see; Dr. Pickwick will tell you honestly which category yours falls into.
I have swelling in my cheek from a bad tooth. Should I go to the ER or call you?
A: Both matter. Mild swelling that responds to a cold compress is a dental emergency and belongs at our office same-day. Significant swelling that changes the shape of your face, affects your vision, or spreads toward your neck is a medical emergency and belongs at Northside Hospital Gwinnett or Piedmont Eastside. Fever with the swelling pushes the answer toward the ER. When in doubt, err toward the hospital.
My filling fell out this morning and there is no pain. Do I need same-day treatment?
A: Usually not same-day, but same-week. Cover the exposed cavity with sugar-free gum or over-the-counter dental cement to keep food out, and call to schedule within a few days. If sharp edges are cutting your tongue or cheek, come in sooner.
Is bleeding gums after brushing a dental emergency?
A: Almost never. Mild bleeding usually points to early gum inflammation called gingivitis, which is treatable with a professional cleaning and better home care. Book a regular appointment. Bleeding that will not stop with pressure, or bleeding accompanied by facial swelling or fever, is different: that goes to same-day care.
Heritage Family Dentistry
2023 Grayson Hwy, Suite 203, Grayson, GA 30017
(678) 336-1983
Have a question? We have answers.
New Patient Specials
New Patient Comprehensive Dental Exam
$159
No insurance? We offer a $159 Comprehensive New Patient Exam and X-Rays.
New patients only. Cannot be combined with insurance.
No Insurance?
The Heritage Family Dentistry Membership Plan
With our membership plan, you can receive the quality care you need at a discounted price. Both monthly and annual payment plans are available.
Cannot be combined with insurance.
Our Grayson Dental Practice Location
Office Hours:
Monday - Tuesday: 8:00 AM - 5:00 PM
Wednesday: 7:00 AM - 3:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 1:00 PM
(one Friday per month)
Saturday: Closed
Sunday: Closed