Our warm, compassionate team dedicates our work to helping you achieve a more beautiful smile. To help you have a comfortable and satisfying visit at Heritage Family Dentistry, our team will provide you with a completely personalized experience. Contact us today at 678-226-4466 if you would like to schedule an appointment with our dentist, Dr. Erin Pickwick, and our team at our dental office in Grayson, Georgia!

Lori

Office Manager

Lori has been with Heritage Family Dentistry since 1988. She grew up with a family that worked in the dental field: Her mother and sister were both dental assistants who inspired her to pursue her career in dentistry. Lori started as a dental assistant and was soon promoted to the front office coordinator and office manager. She has since received many certificates in office and practice management, as well as taken numerous dental continuing education courses.

Lori has an award-winning attitude and positive influence on our patients and staff. She loves our patients and does whatever she can to help them achieve the results they want to create a beautiful smile and improve their health. Lori is proud to work with such a wonderful group of women who are not only masters of their fields, but also feel like family.

Lori has been married to her husband, Wade, for over 30 years and has two children, Hunter and Hailey, and two grandchildren, Haden and Averi. Keeping with the family tradition, Hailey has been accepted into The Dental College of Georgia in Augusta and has begun her journey to become a dentist. She will graduate in 2025. After graduating from Georgia Southern University, Hunter has pursued a career in Accounting. Lori loves traveling to the beach for herself and indulging her husband in his love of exploring big cities. In her free time, she enjoys reading, cooking and spending time with her friends and family.

Ellie

Front Office Coordinator

Ellie graduated from Georgia State University with a degree in Finance. She comes to Heritage Family Dentistry from a finance company that she managed for 10 years.

Ellie enjoys coming to the office every single day. She loves seeing our patients’ smiling faces and feels fortunate to work with an amazing team and wonderful doctor’s. She is always willing to help and encourage people and finds joy in learning something new every single day!

Ellie is originally from Bosnia but has lived in Georgia for most of her life. Ellie and her husband have two sons, Adin and Amar. They live here in the Grayson area and take great pride in serving the Grayson community.

In her free time, she enjoys spending time with her family and friends, traveling to the beach and mountains and just being outdoors in general. She spends most of her time chasing and playing with her boys.

Ketsia

Lead Dental Assistant

Ketsia is a highly skilled and dedicated certified dental assistant, currently serving as the lead assistant. With a strong background in communication and hospitality, Ketsia brings a unique blend of technical expertise and exceptional customer service to her role.

Before transitioning into the dental field, Ketsia honed her customer service skills as a specialist at an airport in New Jersey. This experience provided her with a solid foundation in managing diverse client needs and delivering top-notch service under pressure.

Ketsia graduated from Berdan Technical College in Wayne, NJ, in 2011, where she received comprehensive training in dental assisting. Her commitment to continuous learning and professional development ensures she stays current with the latest advancements in dental care.

Outside of her professional life, Ketsia enjoys outdoor activities, spending quality time with her family, coloring and exploring new cuisines. She is married with two boys and has been a resident of Georgia since 2013. Originally from Jersey City, NJ, Ketsia is also a proud owner of three pit bulls.

Ketsia’s combination of experience, education and personal interests make her a well-rounded and compassionate dental assistant, dedicated to providing the best possible care for her patients.

Sylvia, RDH, BSDH

Dental Hygienist

Sylvia’s journey in dentistry began at 18. She started by specializing in sterilization procedures, ensuring the highest standards of cleanliness and safety in dental practices. With a keen eye for detail and a commitment to excellence, she swiftly transitioned to the role of hygiene assistant which then led her to apply to hygiene school and graduating from Augusta University.

Sylvia takes great pride in building trusting relationships with each patient that walks through our doors. Aiming to make all patient’s feel comfortable, informed, and empowered to take control of their oral health. Whether you’re due for a routine cleaning or seeking personalized guidance on maintaining a healthy smile, Sylvia is dedicated to providing compassionate care tailored to your unique needs.

Outside of work, Sylvia enjoys spending time with her large family, hiking, and trying new foods!

Brittany

Dental Hygienist

Brittany is an experienced and dedicated dental hygienist, renowned for her expertise in patient education and creating beautiful smiles. Having worked with a variety offices and dentists, she has honed her skills and developed a comprehensive understanding of dental hygiene.

Brittany graduated from Athens Technical College in 2011, where she received training in dental hygiene. In her commitment to advancing her skills and providing the best care for her patients, she became certified in local anesthesia in 2023.

Her passion for patient education ensures that each individual she works with is well-informed about their oral health, contributing to a more confident and healthier smile. Brittany’s approachable and caring nature makes her a favorite among patients of all ages.

Outside of her professional life, Brittany enjoys nurturing her collection of house plants, attending concerts and watching sports. She resides in Monroe, GA, with her husband, son and their three cats.

Steaphine

Patient Coordinator

Steaphine is a Gwinnett Technical College graduate. She has been in the dental field since 2015, but she joined the team in 2023. She enjoys creating a relaxed and joyful environment by cracking jokes and keeping a smile on her face. Her main focus is to make each patient feel respected and comfortable. She has been married for 12 years and has two daughters, Riley and Violet. In her free time she enjoys books, running and spending time with her family.